In recent years, the express delivery industry has been booming along with the rapid development of e-commerce, with business volume growing explosively. However, behind this prosperity lies numerous predicaments: labor costs are snowballing, the growth of delivery personnel is far from keeping up with the soaring volume of express delivery, leading to a continuous increase in delay rates; logistics and warehousing space is in short supply, often struggling to cope with the massive volume of packages; the phenomenon of “unannounced delivery” occurs frequently, greatly reducing customer satisfaction; the newly introduced service standards, although aiming to improve quality, have put express delivery companies in a dilemma in terms of human resource allocation and cost control…

The emergence of Interactive Digital Signage is like a timely rain, offering a solution to the predicaments of the express delivery industry. Integrating display, touch control, computing and other functions, it deeply embeds itself into every link of express delivery operations, from the “central nervous system” of package sorting, to the “information navigation” during transportation, to the “considerate assistant” in the final delivery stage, becoming the key force driving the intelligent transformation of the express delivery industry, and can be regarded as the “intelligent brain” of the express delivery sector.

In the express sorting process, the Interactive Digital Signage is like an accurate and efficient “commander”. It integrates advanced Optical Character Recognition (OCR) technology and high-speed scanning module, capable of instantly capturing all kinds of information on express waybills. Whether it’s the recipient’s name, address, or tracking number barcode, nothing can escape its “sharp eyes”. Based on these accurately identified data and combined with intelligent sorting algorithms, parcels are quickly and accurately distributed to the corresponding flow channels. This automated process significantly reduces the cumbersome work of manual sorting, not only multiplying the sorting efficiency but also keeping the error rate at an extremely low level, ensuring that each express parcel can rush to the next stop in the shortest time, providing a solid guarantee for express delivery timeliness.

As for the warehousing field, the Interactive Digital Signage transforms into a capable assistant for warehouse management. After seamless integration with modern warehouse management systems, it presents a visual inventory panorama for warehouse operators. With a light touch on the screen, staff can immediately understand the storage location, quantity dynamics, and inbound and outbound trajectories of goods, accurately controlling the inventory status. Meanwhile, with its built-in data analysis function, it can also predict inventory requirements prospectively and plan replenishment in advance to avoid shortages, overstocking and other chaos, enabling both the warehouse space utilization rate and the goods turnover rate to reach new heights.

Focusing on the delivery scenario, the Interactive Digital Signage is even more crucial in reshaping the user experience. At express delivery outlets, customers can use its smooth touch interface to complete self-service entry of shipping information, freight calculation and payment, finishing the shipping process in one stop and avoiding the trouble of waiting in line. And the Interactive Digital Signage equipped with smart parcel lockers makes parcel pickup as convenient as unlocking a mobile phone. Users only need to enter the verification code or scan the code, the locker door will open immediately. The whole process is efficient and private. In addition, it can also serve as an information display platform to push express delivery dynamics, promotional activities and other information, realizing in-depth interaction between express delivery enterprises and users and expanding the range of services.

It can be foreseen that with the continuous improvement and wide application of Interactive Digital Signage technology, the express delivery industry will steadily march forward on the path of intelligence, constantly breaking through service bottlenecks, injecting powerful impetus into social and economic development, and opening a more brilliant chapter.

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As a producer with extensive industry experience, TouchDisplays develops comprehensive intelligent touch solutions. Established in 2009, TouchDisplays expands its worldwide business in manufacturing POS Terminals, Interactive Digital Signage, Touch Monitor, and Interactive Electronic Whiteboard.

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