In the digital age, network development has had a lot of impact on technological innovations, and technology is constantly changing our lifestyle, and the catering and retail industries are no exception. Self-service food ordering machines, as part of smart canteens, are redefining food ordering with their convenience, efficiency and personalisation.

- Definition of self-service ordering machine

A self-ordering machine is a digital technology-based ordering device that allows clients to select and order the meal they want on their own by touching a screen or scanning a QR code. These machines are usually located at the entrance or dining area of a restaurant and provide a way for clients to self-order and self-pay for their meals.

- Features of self-ordering machine include:

1. Convenience: Customers can easily browse the menu, select their meals and complete payment without waiting in line, saving time while easing service pressure and reducing operating costs.

2. Personalisation: Self-ordering kiosks usually allow customers to customise their order according to tastes and special needs, e.g. adding or removing toppings, controlling healthy options for food, etc.

3. Efficiency: Restaurant staff can devote more energy to cooking and food preparation than to ordering service, thus improving the overall efficiency of the restaurant.

4. Digital: These machines can also collect large amounts of data on orders, helping restaurants to better understand customer preferences and optimise menus and service.

Self-service food ordering machines are rapidly changing the face of the catering industry, providing customers with more choices and a more efficient dining experience. With the continuous progress of technology, we can expect self-service ordering machines to be widely used in more restaurants and dining places, bringing more convenience and satisfaction to users.

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